faqs

what is the difference between 14kt gold-filled and gold plated?

Gold-filled jewelry by definition is "composed of a solid layer of gold, mechanically bonded to a base metal." It will not tarnish and provides the quality one would expect from solid gold. Gold-plated, on the other hand, will tarnish and can result in discoloration. enewton design is proud to carry gold-filled products, which offer consumers a high-quality, long lasting piece of jewelry. So, go ahead and swim, sweat and shower in our special pieces!

is your product made in the usa?

Yes! Our products are hand-beaded in Atlanta, GA with love.

do you ship outside of the u.s.?

Unfortunately, at this time we do not ship outside the continental U.S. We apologized for any inconvenience.

how long will it take for my order to ship?

Once the order is processed, your order is typically shipped out within 5-7 business days.

if i am having trouble ordering online, who do i contact?

[email protected]

if i can't find the product i'm looking for on the web site, who do i contact?

[email protected]

i just placed an order online and made a mistake, can i change it?

enewton orders are processed very quickly. we cannot guarantee changes to your order once it has been placed. If you need to change or cancel your order, please email us at [email protected] and we will try to accommodate your request.

regarding short necklaces, what length of chain is best?

enewton's standard short necklace is 16". enewton kids/tween necklaces are 14" and recommended for children up to a size 10. If you wish to add length to your necklace, we do offer 2" necklace extenders.

if i am sending a gift, what type of packaging do you offer?

All of our pieces have gift-wrapping available for purchase. You will receive our signature mint box with ribbon. Additionally, we are happy to write special messaging on a card if requested.

if i have a return, exchange or repair, what do i do?

Details on returns, exchanges or repairs can be found by clicking here.

can i place a custom order?

Unfortunately, we do not accommodate custom orders at this time.

i ordered a locket. what is the best way to place a picture in the locket?

If you wish to have our team size, print and place your photos in your locket for you, please email [email protected] with your name, order number, locket size and your two photos. If you wish to do this on your own, the following tutorial will provide you with guidance: https://vimeo.com/96016481