Our pieces are designed and made for you! We want you to be happy. For all items except those in our couture collection, we gladly accept returns and exchanges on unworn items purchased from our website within the last 60 days.
You can choose how you'd like your return handled:
- Refund to your original form of payment. A $7.00 fee covers shipping & handling and restocking, and is deducted from your refund.
- Store credit. Free!
- Exchange. Free when your new order is equal to or more than your original purchase. Items you received in an exchange can't be exchanged again.
Shipping fees are nonrefundable.
1. Start your return in our returns portal.
2. You'll get a prepaid return shipping label.
3. Carefully pack your items in their original packaging.
4. Drop off your return at your nearest US Post Office.
We refund you as soon as we process your return. Your bank can take up to 10 business days to post it to your account.
No. Returns must be shipped with the prepaid enewton label from our returns portal. We can't accept, and aren't responsible for, returns sent any other way.
Yes! You can exchange an unworn sale item bought within the last 60 days at no charge, as long as your new order is equal to or more than the original purchase price. We'll value your sale item at its full price. It needs to be unused and in its original packaging.
Stacks, layers and gift sets need to be returned or exchanged together. We can't accept partial returns or exchanges.
If your gift was bought on our website within the last 60 days, start your gift exchange here. You'll need the original order number, which is on the packing slip that came with your gift. You'll also need the shipping zip code, or the purchaser's email address or phone number.
We can only accept returns and exchanges on items bought on our website. For pieces from a local enewton retailer, please reach out to that retailer directly.
Couture pieces can be returned within 14 days of when you receive them. Email us at [email protected] to start your return.