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returns & repairs
You are our priority. We strive to treat every customer like a friend. Please let us know if you need us. We are here to help! Our pieces are designed and made for you! We want you to be happy. We gladly accept returns/exchanges on unworn items purchased from our website within the last 45 days.
RETURNS / EXCHANGES : You can return an item and request the funds to be deposited back to your original form of payment or to a gift card (note: a $7.00 s&h fee will be deducted from all returns). To complete a return/exchange, please click here. Once complete, this link will provide you with a prepaid return shipping label. Please carefully pack up the items you do not wish to keep, along with their original packaging, and drop off the return at your nearest U.S. Post Office. If this item was a gift and you are unable to locate the order number, please email [email protected] and we will be happy to help you locate this information. enewton does not accept exchanges on products purchased in-store. Coupons/promotions/sales will not extend to exchanged products. enewton has a limit of one exchange-on-exchange, after which point the product is final sale. enewton does not accept nor is responsible for returns that are not registered through our returns portal and shipped using an enewton prepaid shipping label. Additionally, enewton is not responsible for the credit/refund if the customer neglects to coordinate the return of items from multiple orders in one shipment without confirmation from the customer experience team. Thank you!Lets get started on your return/exchange
REPAIRS: Our elves are hard at work preparing for the special holiday season! We are unable to accommodate any repair requests until after December 15th, 2022. Kindly reach back out after 12/15 and we will be able to assist you with your repair request. We apologize for any inconvenience!